At The Sauce Forge, we’re committed to getting your order to you quickly, securely. Below you'll find everything you need to know about how we ship our products.
We offer a free Collection Only option for friends, family, colleagues, and local customers in the Crawley and Redhill area.
If you choose Collection Only at checkout, you’ll need to arrange your collection by emailing us at [email protected] or messaging us on Instagram.
Note: Payment is not captured until a collection time and location have been agreed. If collection hasn’t been arranged within 7 days, we reserve the right to cancel your order.
We offer two UK shipping options:
Orders are dispatched within 1–2 working days of purchase. Shipping fees are automatically calculated at checkout based on:
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| Weight | Standard Shipping | Fast Shipping | Estimated Value | Optional Insurance (5% - £20) | Standard Shipping with Insurance | Fast Shipping with Insurance |
|---|---|---|---|---|---|---|
| 0-1kg | £4.00 | £4.70 | £14.00 | £0.00 (< £20) | £4.00 | £4.70 |
| 1-5kg | £7.20 | £8.20 | £98.00 | £3.90 | £11.10 | £12.10 |
| 5-15kg | £10.70 | £12.70 | £250.00 | £11.50 | £22.20 | £24.20 |
All Evri parcels include £20 cover as standard.
For higher-value orders, we offer optional enhanced parcel insurance, calculated at 5% of the total order value exceeding £20. This allows you to insure parcels up to £999, providing peace of mind in the event of loss or damage.
Example:
An order worth £40 can be insured for an additional £1 (5% of the £20 excess).
If selected, the cost of insurance is built into your shipping fee — no further action is required. This helps us resolve any delivery issues swiftly and fairly, especially for larger or wholesale orders.
We ship all orders via Evri. Once your parcel has been dispatched, you'll receive a confirmation email that includes tracking information, allowing you to monitor your delivery in real time.
We use an integrated tracking system that links your Evri tracking code to your order. You’ll be notified automatically by email — there’s no need to request tracking manually.
If you experience issues accessing your tracking or your parcel is delayed, feel free to reach out and we’ll assist you as soon as possible.
We take sustainability seriously. Whenever possible, we reuse and recycle packaging materials to reduce waste — without compromising the safety of your order. Your items will be securely packed to protect them during transit.
While we work hard to ensure timely deliveries, external factors like severe weather or courier disruptions may occasionally cause delays. If your order is affected, we’ll notify you and provide an updated delivery estimate.
We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.
We do not currently offer free shipping. All delivery fees are calculated fairly and transparently at checkout based on the method and weight of your order.
If something isn’t right with your order, please refer to our Returns Policy for full details on how to request a return or exchange.
By placing an order through our website, you agree to our full Terms and Conditions.
If you have any questions or concerns about shipping, we’re here to help:
📧 Email: [email protected]
📞 Phone: 07411 259330
📬 Instagram DM: @thesauceforge
We are happy to assist you and will do our best to resolve any shipping-related issues.
Checkout hosted by Stripe. Delivery only available within the UK. Shipping fees and discounts calculated at checkout. Shipping Policy | Returns Policy
We will also be popping up at festivals, local farmers and crafters markets across Surrey and West Sussex in 2025. Keep an eye below for details about where we will be and when!
